Blogs

Streamline high-volume call-center hiring with recruiting services that include AI interviews—faster, smarter, and built for scale. Discover how AI interviews transform your hiring process and delivers top talent effortlessly.

Nov 29, 20243 min read

The Clarity Crisis: Why Over 50% of Employees Don’t Know What’s Expected of Them—and How to Fix It

Imagine showing up to work every day without a clear understanding of your goals, priorities, or how your role contributes to the big...

Nov 28, 20243 min read

Hire Like It’s High Volume and Revolutionize Your Recruiting Process

The traditional recruiting process often falls short of meeting the demands of fast-paced industries. It’s time to rethink your hiring...

Nov 27, 20243 min read

The Secret Weapon for Call-Center Success: Using the Seating Chart as a Coaching Tool

Success isn’t just about scripts or processes—it’s about fostering an environment where learning and growth happen organically. One of...

Nov 26, 20242 min read

The Evolution of Leadership: The Good, the Great, and the Transformational

In the world of management, not all leaders are created equal. Some merely oversee, while others inspire growth and transform careers....

Nov 25, 20242 min read

The Power of Transformational Leadership: How Great Leaders Motivate Their Teams

The success of any organization hinges on its ability to inspire and mobilize its workforce. But motivation isn’t about a paycheck or...

Nov 22, 20244 min read

Cracking the Code of Call-Center Metrics: How Supervisors and Managers Can Drive Success

In the fast-paced world of call centers, success hinges on more than just resolving customer issues—it’s about achieving a delicate...

Nov 21, 20243 min read

10 Ways You're Communicating You're a Toxic Manager During an Interview

Call-center managers might inadvertently communicate toxicity during an interview through their choice of words, tone, or focus. Here are...

Nov 20, 20243 min read

Mastering Call Flows: The Foundation to Call Center Excellence

Call workflows—sometimes referred to as call flows, scripts, or interaction guidelines—are the cornerstone of successful call center...

Nov 19, 20243 min read

Mastering How Your Call-Center Agents Set the Tone of the Call: A Blueprint for Call-Center Supervisors

When it comes to customer service, every second matters—literally. It takes a tenth of a second to make first impression, which means...

Nov 18, 20245 min read

10 Ways Call-Center Managers & Supervisors Can Support a New Team Fresh Out of Training

Building Confidence in New Agents In the fast-paced world of call centers, where every customer interaction directly shapes your brand’s...

Nov 15, 20244 min read

A Call-Center Manager's System of Follow-Up & Accountability

In a high-demand call-center environment, accountability and consistent follow-up are essential to maintaining performance and team...

Nov 14, 20243 min read

Successful Goal-Setting Strategies for Call-Center Managers

In today’s fast-paced call-center environment, effective goal-setting is more than a management skill—it’s a strategic asset. With high...

Nov 13, 20243 min read

Goal Alignment for Call-Center Managers: Setting Teams Up for Success

In the fast-paced call-center industry, where meeting customer expectations and handling high volumes are part of the daily grind,...

Nov 12, 20243 min read

How Call-Center Managers Use Goals to Boost Performance & Morale

In the high-stakes world of call centers, where team members juggle high call volumes, customer demands, and efficiency goals, keeping...

Nov 11, 20244 min read

Mastering High-Impact Goal Setting for Call-Center Managers

In the fast-paced world of call centers, effective leadership is critical, especially in high-volume environments like health and retail....

Oct 26, 20245 min read

Hiring 1,000 CSRs in 60 Days (Without Breaking a Sweat)

Imagine scaling your call center with 1,000 top-tier agents in just 60 days—all without the usual headaches. No long hours, no hiring...

Oct 25, 20243 min read

AI-Powered Interviews: The Secret to Scaling Call Center Teams with Speed and Precision

In today’s fast-moving business world, the companies leading the charge aren’t just keeping up—they’re setting the pace. These industry...

Oct 23, 20241 min read

WHITEPAPER AI-Powered Interviews: Recruitment Services that Revolutionize High-Volume Call-Center Hiring

Follow me on LinkedIn to get the latest on AI interviews transforming high-volume call-center hiring. Want to see how this strategy can...

Oct 22, 20242 min read

How Call-Center Industry Leaders Are Using AI Interviews to Cut Hiring Time by 50% and Improve Quality of Hire

In a world where speed and precision are everything, industry leaders are turning to a game-changing strategy to outpace their...

Sep 2, 20246 min read

High-Volume Recruiting: The Game Changer Your Company Needs

When it comes to recruiting articles, they often start by advising you to have a clear and well-defined plan. But what does that really...